Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.

Upon placing your order, please allow up to four (4) business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Lookup page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Lookup page after 5 business days, please contact us immediately at support@jesusistooreal.com and we will do all we can to investigate. Please note that your order would be shipped and is on the way whether you received a tracking number or not.

- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 4 and 21 business days to arrive at their destination but can take longer from time to time. Our warehouses are located in the United States, United Kingdom, France, Italy, Spain, Germany and China. For domestic orders in the United States, it will normally take 5 to 21 business days depending on our inventory. For International orders, please allow up to 30 days.

If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Returns: 
Our policy lasts 30 days. If 30 days have gone by since your order was purchased, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.